Preamble
The online sales site https://www.univers-ciel-de-lit.com is managed by the company Mosaic Gestion , registered with the Trade and Companies Register of Paris (SIRET: 94412391800012).
It is hereby specified that these conditions govern the sales of its products by Univers Ciel de Lit to any natural or legal person making a purchase via the Univers Ciel de Lit website , hereinafter referred to as “the CLIENT”.
These General Terms and Conditions of Sale, together with the order form and order confirmation, constitute the sales contract between Mosaic Gestion and the CLIENT relating to the sale of the products ordered.
Any order placed on the Univers Ciel de Lit website requires that the CUSTOMER accepts the General Terms and Conditions of Sale in their entirety beforehand and without reservation.
If the CLIENT disagrees with the terms and conditions of the General Terms and Conditions of Sale, they must not use the Website.
Mosaic Gestion reserves the right to adapt or modify its General Terms and Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.
In the event of a modification, the General Terms and Conditions of Sale applicable to the CLIENT’s order are those that were online, and that the CLIENT accepted on the day of placing their order.
Article 1 – Definitions
Terms and expressions identified by a capital letter in the General Terms and Conditions of Sale have the meaning indicated below (whether used in the singular or plural).
General Terms and Conditions of Sale : refers to this document, namely the terms and conditions applicable in the relationship between Mosaic Gestion and the CLIENT.
Order : refers to the CLIENT’s purchase order for one or more Product(s) or Service(s) placed through the use of the Univers Ciel de Lit website or via Customer Service.
Website : refers to the website accessible at https://www.univers-ciel-de-lit.com/
Product : refers to a product or service offered for sale on the website https://www.univers-ciel-de-lit.com/
CLIENT : refers to a natural or legal person, consumer, who uses the website https://www.univers-ciel-de-lit.com/ and acquires one or more product(s) for their personal needs, having previously agreed to the General Terms and Conditions of Sale.
Article 2. Purpose
These General Terms and Conditions of Sale aim to define the contractual relationship between the CLIENT and the conditions applicable to any purchase made through the website.
By accepting these Terms and Conditions of Sale, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor dependent on you to purchase from this online sales site.
The use of our products for any illegal or unauthorized purpose is prohibited.
The company reserves the right to modify these General Terms and Conditions of Sale at any time, in order to comply with any new regulations or to improve the use of its website. Therefore, the applicable terms and conditions will be those in effect on the date the order is placed by the customer .
Article 3. Prices
The prices shown on the product pages of the online catalog are in Euros (€), inclusive of all taxes (VAT included), based on the VAT rate applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.
The company reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalogue on the day of the order will be the only one applicable to the CLIENT.
The products remain the property of Mosaic Gestion until full payment of the price is received .
Products on promotion will be indicated by a “PROMOTION” label or by a crossed-out price; our promotions are valid while stocks last at the time of ordering and during the display period.
For customers outside Metropolitan France, we are obliged, in accordance with current law, to charge VAT on orders shipped to most countries of the European Union.
For customers outside the European Union and French overseas territories, orders are not subject to VAT, but may be subject to local taxes and customs duties in the country of receipt. These duties and amounts are not the responsibility of [Company Name]. They are the responsibility of the customer.
Warning: Any inaccurate information provided by the CLIENT with the intent to evade VAT may result in civil penalties and criminal prosecution.
The prices of the Products indicated on the site do not include processing and shipping fees which are charged in addition to the price of the Products purchased and according to the total amount of the order.
Article 4. Order
The contractual information is presented in French and will be confirmed in writing, reiterating this contractual information, no later than the time of delivery. Mosaic Gestion reserves the right to cancel or refuse any order from a customer with whom there is an existing dispute concerning payment for a previous order.
To order Products on the Website, the CUSTOMER must create an account by providing the information required on the registration form.
To this end, the CLIENT declares that they are providing complete and accurate personal information that will allow for their precise identification in any situation. Any fictitious or defamatory personal information may result in the closure of the CLIENT’s account and the cancellation of their Order.
The account creation section is accessible directly from the main menu bar. Each time the CUSTOMER visits the site , if they wish to place an order or view their account (order status, personal information, etc.), they will need to log in using their credentials.
Article 5. Payment
The price of the Products and the logistics preparation and delivery costs are payable in full by the CLIENT at the time of placing the Order.
The website may offer the Customer the option to pay for their order using various payment methods:
either by bank card:
After selecting payment by credit card, the Customer is redirected to the secure payment system interface to safely enter their personal credit card details. If the payment is accepted, the order is registered and the contract is definitively formed. Payment by credit card is irrevocable.
No cash payments should be sent. If paying by check, it must be drawn on a bank located in Metropolitan France or Monaco. Upon receipt of the check, the order will be processed and the customer will be notified by email. The company will ship the products within approximately 10 days, allowing time for bank verification of funds.
Article 6. Right of Withdrawal
In accordance with Article L121-21 of the Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty.
Products must be returned in their original packaging, unused, and accompanied by the original signed delivery note. Return shipping costs are the responsibility of the customer.
Article 7. Delivery
The Products will be delivered, after payment for the Order has been processed, to the delivery address provided by the CUSTOMER when placing the Order. The CUSTOMER will receive an email notification when the Products have been shipped. The CUSTOMER may choose from several delivery options.
Shipping costs are calculated according to the chosen delivery method (home, collection point, post office, etc.), the weight of the package and the destination.
Delivery times are given as an indication only; if they exceed 100 days from the date of the order, the sales contract may be cancelled and the Customer refunded.
Article 8. Warranty
All products offered by the company on this website are covered by the legal guarantee stipulated in Articles 1641 et seq. of the French Civil Code. In the event of a product being non-compliant, it may be returned to the company, which will accept the return, exchange the product, or issue a refund. All claims, requests for exchange, or refunds must be made by mail to the address provided by email within thirty days of delivery. The products may originate from Asia and are imported in accordance with European regulations.
Article 9. Liability
The company is only bound by an obligation of means for all stages of access to the website, the ordering process, delivery, customer service, and after-sales services. It cannot be held liable for any inconvenience or damage inherent in the use of the internet, including but not limited to data loss, intrusion, viruses, service interruptions, and other unintentional problems , or for any event deemed to be force majeure, in accordance with applicable case law.
Computerized records kept in the information systems of [Company Name] under reasonable security conditions will be considered as proof of communication, orders and payments made between [Company Name] and the Client.
Article 10 – Security
The site is subject to a security system: the SSL encryption process has been adopted, but all scrambling and encryption processes have also been strengthened to protect all sensitive data related to payment methods as effectively as possible.
Article 11 – Intellectual Property
All texts, comments, works, illustrations, and images reproduced on this website are protected by copyright and intellectual property rights worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to any different or more restrictive provisions of the Intellectual Property Code. Any reproduction, in whole or in part, of this website is strictly prohibited, whether in the form of photos, logos, visuals, or text.
Article 12. Personal Data
All the data you provide on the site is used to process your orders.
In accordance with French law no. 78-17 of 6 January 1978 concerning information technology, data files and civil liberties, you have the right to access, rectify, modify or delete the data you have provided to the seller. This right can also be exercised online.
Article 13. Force majeure
The performance of all or part of its obligations, including delivery, will be suspended in the event of a fortuitous event or force majeure that hinders or delays its performance. Such events include, but are not limited to, war, riots, insurrection, civil unrest, and strikes of any kind. The company will inform the CLIENTS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. Should this suspension continue beyond fifteen days, the CLIENT may cancel the order, and a refund of the price of the Products ordered and the delivery charges paid will be issued.
Article 14. Applicable Laws and Jurisdiction
These General Terms and Conditions of Sale are governed by French law. Only the French version of these General Terms and Conditions of Sale shall be considered valid. In the event of any difficulty arising in connection with the Order, the delivery of the Products, or more generally the execution of the sale, the CUSTOMER may, before taking any legal action, seek an amicable solution, in particular with the assistance of a consumer association or any other advisor of their choice.
Article 15. Customer Service
For any information or questions about an order, customer service is at your disposal:
By email: contact@univers-ciel-de-lit.com