Processing your order, manufacturing the products, and delivering them (free of charge) requires a maximum of 7 to 15 business days from our team. We make every effort to ensure you receive your order as quickly as possible without compromising the quality of our merchandise.

If you have selected tracked delivery, send us an email to contact@univers-ciel-de-lit.com and we will send you the tracking number.

A problem with the postal service? Lost, broken, or destroyed package? With our secure delivery , Univers Ciel de Lit handles all disputes for you. Your satisfaction is our priority. We don’t pass the buck to the carrier and leave you to fend for yourself. We take full responsibility and will immediately send you a replacement package at our expense. Feel free to contact us by email at contact@univers-ciel-de-lit.com: our team will do everything possible to meet your needs.

For logistical reasons, we only deliver bulk orders (7 products or more) to French Overseas Territories.

Our site only offers secure and guaranteed payment methods. We accept: Credit cards, debit cards, and PayPal Express Checkout . We do not currently accept checks. Your bank details or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor.

Yes! The “HTTPS” in our store’s URLs is a testament to the quality of our services. HTTPS is the secure version of “HTTP” that uses SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce websites. As online retailers, we understand that using SSL is essential these days. It’s the best way to protect your data and safeguard you against hackers and identity theft. Visually, the SSL certificate is represented by a padlock icon in the web browser’s address bar. It’s also indicated by an “s,” which stands for “secure,” added to the “HTTP” protocol in the website’s address bar.

We make your shopping as easy as possible. 1- Select the product(s) you want. 2- Click “add to cart”. 3- Click the shopping cart icon in the top right corner (your “cart”) to complete your purchase. We also offer the option to create an account to make the process even simpler.

No. Except in exceptional circumstances, we only accept one discount code per order.

If you wish to place a bulk order, please send an email to contact@univers-ciel-de-lit.com. Our sales team will respond within 24 hours.